Returns

We want you to be happy with your purchase. You may return most unused items to us for any reason within 60 days for a full refund. To make a return, please carefully follow the instructions below:

[1] Please be sure to read our Return Policy, including the following:

• Return policy, refunds, and exceptions.
• Exchanges
• Defective items

[2] Complete the form below and wait for return instructions by email. If you do not receive a reply within one business day, please check your SPAM filter and/or resubmit your request.

If you have any questions concerning returns, refunds and exchanges, please contact us.

Return Policy

We want you to be happy with your purchase. You may return most unused items to us for any reason within 60 days for a full refund. All returned items must be in brand new and resalable condition with all tags, packaging, accessories and documentation still intact and in their original condition. For defective items, please click here.

For all items (including clothing), please do not cut off or remove the tags if you think that you might need to return the item. Please do try on any apparel item for fit, but please do not launder or wear the item outside or return it with any stains, lint/hair (human or animal) or any strong odors.

Exceptions: 

Due to health and safety regulations, legal liability reasons and for your personal safety, the following categories of items may not be returned or exchanged.

• Climbing & snow safety equipment:  carabiners, harnesses, quickdraws, ropes, runners, cords, belay devices, breathing systems (such as Black Diamond AvaLung), etc.
• Undergarments: "next to skin" garments such as long underwear
• Medical kits: first aid kits and accessories
   

Refunds

• All valid returns will receive a full refund of the purchase price.
• We do not charge a "restocking" fee.
• Sorry, we do not refund any shipping or return postage costs.
• We process most returns within 1-2 business days (slightly longer during and after the peak holiday season). Please allow up to one billing cycle for your credit card company to process and post the refund amount to your account.

Exchanges

Defective Items

We stand behind every product we sell. If an item you received is defective and within the manufacturer's warranty guidelines, please contact us and we will promptly assist you in making a warranty claim with the manufacturer.

For international customers, please note that you will be responsible for all shipping and postage costs associated with making a warranty claim. Unfortunately, due to high international shipping costs, this is a small risk that you agree to take in placing an international order.