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Returns


We want you to be happy with your purchase. You may return most new and unused items to us for any reason within 60 days for a full refund. Returns are super easy. There are no forms to fill out, and you may use any shipping method you wish.

To make a return, please carefully follow the instructions below:

[1] Please be sure to read our Return Policy, including the following:

[2] Please enclose a copy of your receipt and circle the item(s) that you are returning. If you no longer have your receipt, you may print out and enclose a copy of your order confirmation, or email us at returnsbasegear.com.

[3] Please write your Web Order Number on the outside of the box.

Please ship your return to:

Base Gear LLC
Return# [your Web Order Number here]
9665 SW Allen Blvd Ste 116
Beaverton, OR 97005

Please use care in packing your return to prevent damage in transit. We also recommend insuring your shipment in case of damage or loss.

IMPORTANT: Please be sure to write your Web Order Number as part of the address as shown above or somewhere prominent on the outside of the box in order to prevent processing errors or delays.

Local Customers: If you are a local customer, please feel free to make your return in person at our warehouse location. We are open 8:30-4:30, M-F (excluding weekends and holidays).

If you have any questions concerning returns, refunds and exchanges, please contact us.

Return Policy

We want you to be happy with your purchase. You may return most unused items to us for any reason within 60 days for a full refund. All returned items must be unused and in brand new and resalable condition with all tags, packaging, accessories and documentation still intact and in their original condition. For defective items, please click here.

For all items (including clothing), please do not cut off or remove the tags if you think that you might need to return the item. Please do try on any apparel item for fit, but please do not launder or wear the item outside or return it with any stains, lint/hair (human or animal) or any strong odors.

Exceptions: 

Due to health and safety regulations, legal liability reasons and for your personal safety, the following categories of items may not be returned or exchanged.

  • Climbing & snow safety equipment:  carabiners, harnesses, quickdraws, ropes, runners, cords, belay devices, breathing systems (such as Black Diamond AvaLung), etc.
  • Undergarments: "next to skin" garments such as long underwear that come in direct contact with your "private parts"
  • Medical kits: first aid kits and accessories
     

Refunds

  • All valid returns will receive a full refund of the purchase price.
  • We do not charge a "restocking" fee.
  • Sorry, we do not refund any shipping or return postage costs.
  • We process most returns within 1-2 business days (slightly longer during and after the peak holiday season). Please allow up to one billing cycle for your credit card company to process and post the refund amount to your account.

Exchanges

To make an exchange, please return the original item by following the return instructions above and place a new order online for the new item you wish to receive. You will be separately charged for the new order.

We process all exchanges as a separate order because we sell specialty and seasonal items with limited availability. As a result, there is a good chance that the item you want will sell out before we receive your return. Therefore, we highly recommend placing an order as soon as possible for the item you wish to receive.

Defective Items

We stand behind every product we sell. If an item you received is defective and within the manufacturer's warranty policy, please email us at returnsbasegear.com and we will promptly assist you in making a warranty claim with the manufacturer.

For international customers, please note that you will be responsible for all shipping and postage costs associated with making a warranty claim. Unfortunately, due to high international shipping costs, this is a small risk that you agree to take in placing an international order.




 

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