We want you to be happy with your purchase. You may return most unused
items to us for any reason within 60 days for a full refund.
To make a return, please carefully
follow the instructions below:
 Please be sure to read our
Return Policy, including the following:
Complete the form below and wait for return instructions by email.
If you do not receive a reply within one business day, please
check your SPAM filter and/or resubmit your request.
If you have any questions concerning returns,
refunds and exchanges, please
We want you to be happy with your purchase. You
may return most unused items to us for any reason within
60 days for a full refund. All returned items must be in brand new and resalable condition with all tags,
packaging, accessories and documentation still intact and in their original
condition. For defective items, please click here.
For all items (including clothing),
please do not cut off or remove the tags if you think that you might
need to return the item. Please do try on any apparel item for
but please do not launder or wear
the item outside or
return it with any stains, lint/hair (human or animal) or any strong
Due to health and safety regulations,
legal liability reasons and for your personal safety, the following
categories of items may not
be returned or exchanged.
- Climbing & snow safety equipment: carabiners,
harnesses, quickdraws, ropes, runners, cords, belay devices,
breathing systems (such as Black Diamond AvaLung), etc.
- Undergarments: "next to
skin" garments such as long underwear
- Medical kits: first aid
kits and accessories
- All valid returns will receive a full refund of the purchase
- We do not charge a "restocking" fee.
- Sorry, we do not refund any shipping or return postage costs.
- We process most returns within
1-2 business days (slightly longer during and after the peak holiday
season). Please allow up to one billing
cycle for your credit card company to process and post the
refund amount to your account.
To make an exchange, please return the
original item by following the return instructions above and place a new
order online for the new item you wish to receive. You will be
separately charged for the new order.
We process all
exchanges as a separate order because we sell specialty and
seasonal items with limited availability. As a result, there
is a good chance that the item you want will sell out before we
receive your return. Therefore, we highly recommend placing an order
as soon as possible for the item you wish to receive.
We stand behind every product we sell. If
an item you received is defective and within the manufacturer's warranty
guidelines, please contact us
and we will promptly assist you in making a warranty claim with the
For international customers, please note that you will be responsible for all
shipping and postage costs associated with making a warranty claim.
Unfortunately, due to high international shipping costs, this is a small risk
that you agree to take in placing an international order.