International Orders

Frequently Asked Questions & Answers

Do you accept international orders?

Yes, to most countries, with some restrictions. Please note that we only sell to consumers and not to retailers or resellers. Also, our distribution agreement with certain manufacturers, such as The North Face, MSR, Therm-a-Rest and Platypus (and a few others) prohibit us shipping their products outside of United States. You may, however, use an international credit card and have your order shipped to an address in the United States.

If we cannot accept your order, it will be canceled and your credit card will not be charged. We reserve the right to refuse any international order for any reason. 

What are my shipping options and costs?

When placing an international order, please select the appropriate international shipping method at checkout - e.g., Canada Standard or Canada Express for Canada; International Standard or International Express for all other countries. Most international orders ship via USPS (United States Postal Service) Priority Mail International or Express Mail International, with package tracking included.

International Shipping Options (via U.S. Postal Service)
Method	Rate	Estimated Delivery Time
Standard	See Below	Approximately 2-4 weeks*
Express	See Below	Approximately 1-2 weeks*
Note:  Orders usually ship within 24 hours, excluding weekends and holidays. Please allow up to 2-3 days for tracking information to update. *Delivery may take longer than estimated if there are customs/package handling delays in your country.

 

International Shipping Rates
Order Amount (USD)	Canada		Other
	Standard	Express	Standard	Express
$0-49	$10	$25	$28	$38
$50-$99	$20	$30	$33	$44
$100-$199	$25	$35	$38	$49
$200-$299	$30	$40	$43	$55
$300-$399	$35	$45	$48	$60
$400-$499	$40	$50	$53	$66
$500-$599	$45	$55	$58	$71
$600-$699	$50	$60	$63	$77
$700-$799	$55	$65	$68	$82
$800-$899	$60	$70	$73	$88
$900-$999	$65	$75	$78	$93
$1,000+	+$1 per $100	+$1 per $100	+$5 per $100	+$6 per $100
Note:  You are solely responsible for your country's customs duties, fees and taxes. The order amount is based on your order subtotal before any applicable discounts.

How do you handle customs duties, taxes and import restrictions?

You are solely responsible for any customs duties, foreign taxes or any additional fees that your country may assess. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Also, because we are a retailer, we are prohibited by law from declaring your order as a "gift," even if the order is intended to be received by a gift recipient.

For detailed information concerning your country's customs policies (including duties and import taxes), you may wish to visit the official website of the World Customs Organization, which contains links to customs websites for most countries:

http://www.wcoomd.org/otherlinks/?lid=1#5

Every country has unique import restrictions. It is your responsibility to ensure that the product you order is legal for import into your country.