We make it easy and economical for
international customers to buy top-quality outdoor equipment and
apparel. We ship to most major countries. Please note that some
brand exclusions apply. Please review our international
policies below.
Frequently Asked Questions & Answers
**For international orders, we prefer
PayPal for fastest order processing.**
**Russia and Eastern Europe: Due
to an increase in fraud from Russia and Eastern European countries (such
as Ukraine), we can only accept Paypal payment for these
countries. You will be given the option to pay using Paypal at checkout.
We apologize for the inconvenience.**
Do you accept international orders?
Yes, to most countries, with some
restrictions. Please note that we sell only to consumers and not to
retailers or resellers. We reserve the
right to refuse any international order for any reason.
Our distribution agreement with certain manufacturers, such as Cascade Designs
(MSR, Therm-a-Rest, Platypus, SealLine), Black
Diamond Equipment, The
North Face, Rab, Gregory
Packs, Exped, and Arc'teryx prohibit us
from shipping products outside of United States. However, we do
accept international credit cards, so long as the order is shipped
to a U.S. address to an end user of the product(s). We also serve international customers and travelers visiting the
United States, and we can ship your order to a hotel or any other valid
U.S. address.
If we
cannot accept your order, it will be canceled and your credit card will
not be charged.
What are my shipping options and costs?
When placing an international order,
please select the appropriate international shipping method at
checkout - e.g., Canada Standard or Canada Express for Canada;
International Standard or International Express for all other
countries.
All international orders ship via USPS (United States
Postal Service). Express orders ship via Express
Mail International (EMS). Standard orders will ship via
Priority Mail International or First Class Parcel.
|
Shipping Options |
|
Method |
Rate |
Estimated Delivery Time |
|
Standard |
See Below |
Approximately
2-4 weeks* |
|
Express |
See Below |
Approximately 1-2 weeks* |
|
*Delivery may
take longer than estimated if there are
customs processing delays in your country.
Customs processing time varies by country
and is beyond our control. |
|
|
Shipping
Rates
|
|
Order
Amount
(USD) |
Canada
|
Other |
|
Standard |
Express |
Standard |
Express |
|
$0-49 |
$15 |
$25 |
$32 |
$45 |
|
$50-$99 |
$20
|
$30 |
$38
|
$52 |
|
$100-$199 |
$25
|
$35
|
$44 |
$59 |
|
$200-$299 |
$30 |
$40 |
$50 |
$66 |
|
$300-$399 |
$35 |
$45 |
$56 |
$73 |
|
$400-$499 |
$40 |
$50 |
$62 |
$80 |
|
$500-$599 |
$45 |
$55 |
$68 |
$87 |
|
$600-$699 |
$50 |
$60 |
$74 |
$94 |
|
$700-$799 |
$55 |
$65 |
$80 |
$101 |
|
$800-$899 |
$60 |
$70 |
$86 |
$108 |
|
$900-$999 |
$65 |
$75 |
$92 |
$115 |
|
$1,000+ |
+$2 per $100 |
+$2 per
$100 |
+$6 per $100 |
+$7 per $100 |
|
Note:
You are solely responsible for your
country's customs duties, fees and taxes.
The order amount is based on your order subtotal
before any applicable discounts. |
|
How do you handle customs duties,
taxes and import restrictions?
You are solely responsible for any customs duties, foreign taxes or
any additional fees that your country may assess. In order to comply with export regulations, we are required
by U.S. law to declare the exact value of all items ordered
and to mark them as dutiable “merchandise.” Also, because we are a
retailer, we are prohibited by law from declaring your order as a
"gift," even if the order is intended to be received by a gift
recipient.
For detailed information concerning
your country's customs policies (including duties and import taxes), you
may wish to visit the official website of the World Customs
Organization, which contains links to customs websites for most
countries:
http://www.wcoomd.org/otherlinks/?lid=1#5
Every country has unique import restrictions. It is your
responsibility to ensure that the product you order is legal for
import into your country.
|
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