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International Orders


We make it easy and economical for international customers to buy top-quality outdoor equipment and apparel. We ship to most major countries. Please note that some brand exclusions apply. Please review our international policies below.

Frequently Asked Questions & Answers

**For international orders, we prefer PayPal for fastest order processing.**

**China, Russia & Eastern Europe: Due to an increase in fraud from China, Russia and Eastern European countries (such as Ukraine), we can only accept PayPal payment, even if you are shipping to a U.S. address. You will be given the option to pay using PayPal at checkout, and you may use your foreign credit card account with PayPal. We apologize for the inconvenience.**

Do you accept international orders?

Yes, to most countries, with some restrictions. Please note that we sell only to consumers and not to retailers or resellers. We reserve the right to refuse any international order for any reason.

Our distribution agreement with certain manufacturers, such as Jetboil, Cascade Designs (MSR, Therm-a-Rest, Platypus, SealLine), Black Diamond Equipment, The North Face, Rab, Gregory Packs, Exped, and Arc'teryx prohibit us from shipping products outside of United States. However, we do accept international credit cards, so long as the order is shipped to a U.S. address to an end user of the product(s). We also serve international customers and travelers visiting the United States, and we can ship your order to a hotel or any other valid U.S. address.

If we cannot accept your order, it will be canceled and your credit card will not be charged.

What are my shipping options and costs?

When placing an international order, please select the appropriate international shipping method at checkout - e.g., Canada Standard or Canada Express for Canada; International Standard or International Express for all other countries.

All international orders ship via USPS (United States Postal Service). Express orders ship via Priority Mail Express International. Standard orders will ship via Priority Mail International or First Class Parcel.

  Shipping Options
  Method   Rate   Estimated Delivery Time
  Standard   See Below   Approximately 2-4 weeks* 
  Express   See Below   Approximately 1-2 weeks*
*Delivery may take longer than estimated if there are customs processing delays in your country. Customs processing time varies by country and is beyond our control.
 

  Shipping Rates

Order Amount
(USD)

Canada

Other

Standard

Express

Standard

Express

$0-49 $15 $25 $35 $50
$50-$99 $20 $30 $40 $60
$100-$199 $25 $35 $50 $65
$200-$299 $30 $40 $55 $70
$300-$399 $35 $45 $60 $80
$400-$499 $40 $50 $70 $85
$500-$599 $45 $55 $75 $90
$600-$699 $50 $60 $80 $100
$700-$799 $55 $65 $85 $105
$800-$899 $60 $70 $90 $110
$900-$999 $65 $75 $100 $120
$1,000+ +$2 per $100 +$2 per $100 +$7 per $100 +$8 per $100
Note:  You are solely responsible for your country's customs duties, fees and taxes.
The order amount is based on your order subtotal before any applicable discounts.

How do you handle customs duties, taxes and import restrictions?

You are solely responsible for any customs duties, foreign taxes or any additional fees that your country may assess. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Also, because we are a retailer, we are prohibited by law from declaring your order as a "gift," even if the order is intended to be received by a gift recipient.

For detailed information concerning your country's customs policies (including duties and import taxes), you may wish to visit the official website of the World Customs Organization, which contains links to customs websites for most countries:

http://www.wcoomd.org/otherlinks/?lid=1#5

Every country has unique import restrictions. It is your responsibility to ensure that the product you order is legal for import into your country.




 

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