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International Orders

We make it easy and economical for international customers to buy top-quality outdoor equipment and apparel. We ship to most major countries. Please note that some brand exclusions apply. Please review our international policies below.

IMPORTANT POLICIES

**For international orders, we prefer PayPal for fastest order processing.**

**China, Russia & Ukraine: Due to an increase in fraud from China, Russia, and Ukraine, we can only accept PayPal payment, even if you are shipping to a U.S. address. You will be given the option to pay using PayPal at checkout, and you may use your foreign credit card account with PayPal. We apologize for the inconvenience.**

ELIGIBLE CUSTOMERS

We sell only to consumers and not to retailers or resellers. We reserve the right to refuse any international order for any reason.

ELIGIBLE PRODUCTS AND BRANDS

Our distribution agreement with certain manufacturers, such as Jetboil, Cascade Designs (MSR, Therm-a-Rest, Platypus, SealLine), Black Diamond Equipment, The North Face, Rab, Gregory Packs, Exped, and Arc'teryx prohibit us from shipping products outside of United States. However, we do accept international credit cards, so long as the order is shipped to a U.S. address to an end user of the product(s). We also serve international customers and travelers visiting the United States, and we can ship your order to a hotel or any other valid U.S. address.

If we cannot accept your order, it will be canceled and your credit card will not be charged.

SHIPPING INFO

When placing an international order, please select the appropriate international shipping method at checkout - e.g., Canada Standard or Canada Express for Canada; International Standard or International Express for all other countries.

All international orders ship via USPS (United States Postal Service). Express orders ship via Priority Mail Express International. Standard orders will ship via Priority Mail International or First Class Parcel.

  • Standard: 2-4 weeks*
  • Express: 1-2 weeks*

*Delivery may take longer than estimated if there are customs processing delays in your country. Customs processing time varies by country and is beyond our control.

  • Shipping Cost: To calculate the exact shipping cost, please use the Shipping Rate Calculator at the bottom of the Shopping Cart after adding items to your Cart.

CUSTOMS DUTIES, TAXES, AND IMPORT RESTRICTIONS

You are solely responsible for any customs duties, foreign taxes or any additional fees that your country may assess. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.” Also, because we are a retailer, we are prohibited by law from declaring your order as a "gift," even if the order is intended to be received by a gift recipient.

For detailed information concerning your country's customs policies (including duties and import taxes), you may wish to visit the official website of the World Customs Organization, which contains links to customs websites for most countries:

http://www.wcoomd.org/otherlinks/?lid=1#5

Every country has unique import restrictions. It is your responsibility to ensure that the product you order is legal for import into your country.


 

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