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Help Center

Customer service is our #1 priority. Please feel free to contact us if you do not find an answer to your question below. We answer most e-mails the same business day.

Base Gear LLC
9665 SW Allen Blvd Ste 116
Beaverton, OR 97005
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Help Topics

Coupon Codes & Promos

For details regarding our current Coupon Codes, offers, and promos, please click here.

Free Shipping Offer

Spend over $50 and receive free standard shipping within the lower 48 U.S. states. To qualify, you must select "Standard (Lower 48 U.S.)" as your shipping option at checkout. All other shipping options (such as "UPS Ground") will incur a shipping charge.

Some exceptions apply. Excludes HI, AK, U.S. territories, APO/FPO addresses and P.O. boxes. Shipping address must be valid for both USPS (U.S. Postal Service) and UPS delivery, as we may ship using either shipping method.

Change or Cancel Order

You can make changes to your order at any time before clicking the "Send Order" button during the checkout process. Once you click the "Send Order" button, your order cannot be changed. Please contact us immediately if you need to change or cancel your order. We process most orders immediately after they are received, so please understand that it may not be possible to change or cancel your order.

No Sales Tax

We do not charge sales tax for any purchase.

Payment Methods

1. Credit Card

We accept most major credit cards, including VISA, MasterCard, American Express and Discover.

We also accept government IMPAC cards.

Credit card charges from us will appear as "BASE GEAR" or "BASE GEAR LLC"  If you do not recognize a charge from us, please contact us first before contacting your credit card company to dispute the charge.

2. PayPal

To pay using your PayPal account, please click on the "PayPal" tab in the billing section at checkout. You will be directed to a PayPal login screen where you can select a payment source.

3. Government and Corporate Purchase Orders

We accept most government, quasi-government and corporate purchase orders and IMPAC cards.

Price Adjustment Policy

We offer a one time price adjustment for price reductions that occur within 7 days of purchase. If you see the same exact item (same season, style, size, color) on our website for less within 7 days of purchase, please email us at info@basegear.com, and we would be more than happy to refund the difference to your original method of payment.

Shipping Info

FREE SHIPPING OFFER:

Spend over $50.00 and receive FREE Standard Shipping within the lower 48 U.S. states.

You must select "Standard (Lower 48 U.S.)" as your shipping option at checkout. All other shipping options (such as "UPS Ground") will incur a shipping charge. Shipping address must be valid for both UPS and USPS (U.S. Postal Service) delivery, as we may use either shipping method.

Some exceptions apply. Excludes HI, AK, U.S. territories, APO/FPO addresses and P.O. boxes. If any other exceptions apply, we will contact you prior to shipping your order. 

REGULAR SHIPPING:

Standard: If you do not qualify for free shipping (above), standard shipping in the lower 48 states is one flat charge of $5.95. We will select the most efficient method of shipment (usually UPS or USPS). Sorry, you may not specify a particular carrier. Please see below for estimated delivery time.

Other U.S. Options: The shipping charge for all other U.S. shipping methods (including express shipping) is calculated based on weight, parcel dimensions and shipping destination. The shipping charge closely approximates the actual published rate and we do not charge any "handling fees." Please see below for estimated transit time.

Shipping Rate Calculator: To obtain an exact shipping quote, please add items to your Cart and use the Shipping Rate Calculator at the bottom of the Shopping Cart page.

International: Please see our International Orders section below for rates and information.

ESTIMATED TRANSIT TIME:

Normally, we ship in-stock and paid orders within one business day. We make every effort to ship all domestic orders received by 2PM Pacific Standard Time, Monday through Friday (not including major holidays) on the same business day. International orders may take up to 1-2 business days to ship due to customs and postal processing. Please allow up to 1-2 days for international order tracking information to update.

Note: Weekends and major holidays do not count as business days. The shipping timelines below are our best estimate and are not guaranteed. Weather delays and other unforeseen, uncontrollable circumstances beyond our control may impact delivery time.

*IMPORTANT: Please allow up to 1 business day for processing!

  • Standard:  3-7 business days
  • HI, AK:  5-9 business days
  • P.O. Box (U.S.):  3-7 business days
  • APO/FPO:  1-2 weeks
  • USPS Priority Mail:  2-4 business days
  • UPS Ground:  2-5 business days
  • UPS 3 Day Select:  3 business days
  • UPS 2nd Day Air:  2 business days
  • UPS Next Day Air:  1 business day
  • Canada Standard:  2-3 weeks
  • Canada Express:  1-2 weeks
  • International Standard:  2-4 weeks
  • International Express:  1-2 weeks

IN-PERSON ORDER PICKUP:

Yes! Please place your order online and select "Customer Pickup" as your shipping method (last option on the drop down menu at checkout). Your order is ready to be picked up immediately after your order is placed online.

Our warehouse is open Monday through Friday, 8:30am-4:30pm (no weekends or major holidays) for order pick up. We are located inside of a large business park, so please refer our Location Map.

Tracking Your Order

You should receive a shipment confirmation email with a package tracking link within 24 hours after your order has shipped. Please allow up to 24 hours for tracking information to become active. Tracking information may not be available for some small international parcels.

If you have any questions about your order status, please contact us.

International Orders

For complete details regarding international orders, please click here.

Returns

For complete details regarding returns, please click here.

Security & Privacy

Online Security

All orders placed through BaseGear.com are processed using the Yahoo! Store secure server platform, which utilizes state of the art, high-grade 256-bit SSL encryption. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional 'low-tech' [face-to-face] transactions."

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to our ordering system.

Privacy Policy

We respect your privacy rights. We will never disclose your personal information (including your e-mail address) to third parties without your permission. 

To view our complete privacy policy, please click here.




 

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