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About Us


1. About Base Gear
2. Why Buy Gear from Base Gear?
3. Contact Information

4. Customer Service Awards
 

1. About Base Gear - Portland, Oregon

Base Gear supplies only the world's finest gear and apparel to wilderness professionals, outdoor enthusiasts and adventure travelers worldwide.

Established in 2002, Base Gear is one of the highest rated outdoor specialty shops on the web.

Base Gear is located in Portland, Oregon, a hub for outdoor enthusiasts. We are committed to providing only the very best outdoor adventure gear and technical apparel at great prices while providing exceptional customer service.

2. Why Buy Gear from Base Gear?

We know that there are many online stores to choose from when it comes to shopping for outdoor adventure gear. What sets Base Gear apart?
  • Award winning customer service. Above all, we pride ourselves on providing superior customer service.
  • Yahoo! Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have consistently maintained the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of our customers have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings of any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.
     
  • Google Shopping. We have consistently maintained an excellent rating (4.8 out of 5) on Google.
     
  • Bizrate.com Gold Seal. We have also been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
     
  • Better Business Bureau A+ Rating. Since 2006, we have consistently maintained an A+ rating with the Better Business Bureau.
  • Competitive prices and no sales tax. We believe that we offer an unbeatable combination of competitive prices, superior customer service and fast shipping.
     
  • We strive to be environmentally and socially responsible. We really like outdoor gear, but we love the wilderness even more. This philosophy affects everything we do, from using recycled shipping boxes and packing material to supporting like-minded suppliers and business partners. We support companies that have a demonstrated track record of behaving in a socially and environmentally responsible manner.
     
  • We respect your privacy and security. We have a strict policy against disclosing your private contact and billing information (including your e-mail address) without your permission. Also, unlike many retailers, we do not require online registration to complete a purchase.
     
  • No SPAM. We will never SPAM you. Period. We believe in word-of-mouth, grassroots marketing, not email carpet-bombing.

3. Contact Information

Most ordering and customer service related questions can be answered by visiting our detailed Help Center. For returns, please see Return Instructions.

NOTE: For return information and instructions, please click here.

Contact Information

Base Gear LLC
(Warehouse shipping address)
9665 SW Allen Blvd Ste 116
Beaverton, OR 97005
Send Us An Email (infobasegear.com)

*Note: We are an online-only retailer and do not have a physical showroom or retail store. Our warehouse location is only for shipping and receiving by mail or shipping carrier.

4. Customer Service Awards

  • Yahoo! Store 5-Star Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have achieved the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of them have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings for any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.
The Star System
Yahoo! Shopping takes merchant ratings very seriously. Below is the star system used to rank Yahoo! Shopping merchants. Merchants with a rating of less than two stars are removed from Yahoo! Shopping.

Merchant
Rating

Description

Top Service Excellent / Top Service -- The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in the Merchant Rating System, and customers who have ordered from that store have given it the highest ratings.
4.0 Stars Very Good
3.0 stars Good
2.0 stars Fair
1.0 Star Poor
 
How are merchants rated?
The Merchant Rating System is an integral part of Yahoo!'s program to guarantee a positive, high-quality online shopping experience. The rating system gathers feedback from shoppers about Yahoo! Shopping merchants and then uses the feedback to determine an overall rating for that merchant. The system is weighted so that the merchant's overall rating reflects the majority of customer ratings. If most customers rate the store positively, the rating will reflect this. The overall rating is displayed next to the store name whenever it appears in the Yahoo! Shopping pages.
  • Bizrate.com GOLD Seal. We have been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
     
  • Better Business Bureau A+ Rating. Since 2006, we have consistently maintained an A+ rating with the Better Business Bureau.
     
  • Google Shopping. We have consistently maintained an excellent rating (4.8 out of 5) on Google.
     
  • Don't Just Take Our Word For It. Check out our customers' comments about our service from Bizrate.com and Yahoo! Shopping, two leading independent e-store rating sites.



 

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