Company Information

1. About Base Gear - Portland, Oregon

2. Why Buy Gear from Base Gear?

• Award winning customer service. Above all, we pride ourselves on providing superior customer service.

• Yahoo! Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have consistently maintained the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of our customers have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings for any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.
   
• Bizrate.com Gold Seal. We have also been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
   
• Other awards. We have achieved the highest customer service ratings with other independent customer service rating organizations, including Shopping.com and Epinions.com.

• Great prices on the finest gear, everyday (and no sales tax!). We believe that we offer an unbeatable combination of low prices, superior customer service and fast shipping.
   
• We strive to be environmentally and socially responsible. We really like outdoor gear, but we love the wilderness even more. This philosophy affects everything we do, from using recycled shipping boxes and packing material to supporting like-minded suppliers and business partners. We support companies that have a demonstrated track record of being socially and environmentally responsible.
   
• We respect your privacy. We have a strict policy against disclosing your private contact and billing information (including your e-mail address) without your permission. 

3. Contact Information

The vast majority of ordering and customer service related questions can be answered by visiting our extensive Help Center, consisting of detailed FAQs (Frequently Asked Questions). To go there, please click here.

**RETURNS:  For return information and requests, please visit our Help Center.

If you cannot find the answer to your question, or have any other questions or comments, please feel free to complete the form below. We respond to most inquiries during the same business day (usually within one hour), Monday through Friday, 9AM-5PM, Pacific Standard Time.  We also make every effort to respond as quickly as possible to email inquiries during weekends and off-hours.

Please note:  In the unlikely event that you do not receive a response to your inquiry within 24 hours, please check your SPAM folder. If you still do not see a response from us, please re-send your inquiry, as your e-mail may have been rejected by our SPAM filter.

**RETURNS:  For return information and requests, please visit our Help Center.
 

• Telephone Orders. To take advantage of our internet pricing, please place your order online. We currently do not accept telephone orders (except for special orders and volume orders from groups and government entities). This policy reduces our overhead and allows us to offer internet specials on many items. If you prefer to provide your credit card information by telephone, please select "Call Me (U.S. Only)" as your credit card type at checkout.

4. Customer Service Awards

• Yahoo! Store 5-Star Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have achieved the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of them have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings for any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.

Merchant Rating Description Excellent / Top Service -- The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in the Merchant Rating System, and customers who have ordered from that store have given it the highest ratings. Very Good Good Fair Poor

• Bizrate.com GOLD Seal. We have been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
   
• Shopping.com and Epinions.com Trusted Store. We have achieved the highest customer service ratings with other independent customer service rating organizations, including Shopping.com and Epinions.com.
   
• Don't Just Take Our Word For It. Check out our customers' comments about our service from Bizrate.com and Yahoo! Shopping, two leading independent e-store rating sites.