About Us

1. About Base Gear - Portland, Oregon

2. Why Buy Gear from Base Gear?

• Award winning customer service. Above all, we pride ourselves on providing superior customer service.

• Yahoo! Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have consistently maintained the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of our customers have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings for any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.
   
• Bizrate.com Gold Seal. We have also been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
   
• Other awards. We have achieved the highest customer service ratings with other independent customer service rating organizations, including Shopping.com and Epinions.com.

• Competitive prices and no sales tax. We believe that we offer an unbeatable combination of competitive prices, superior customer service and fast shipping.
   
• We strive to be environmentally and socially responsible. We really like outdoor gear, but we love the wilderness even more. This philosophy affects everything we do, from using recycled shipping boxes and packing material to supporting like-minded suppliers and business partners. We support companies that have a demonstrated track record of behaving in a socially and environmentally responsible manner.
   
• We respect your privacy and security. We have a strict policy against disclosing your private contact and billing information (including your e-mail address) without your permission. Also, unlike many retailers, we do not require online registration to complete a purchase.
   
• No SPAM. We will never SPAM you. Period. We believe in word-of-mouth, grassroots marketing, not email carpet-bombing.

3. Contact Information

Most ordering and customer service related questions can be answered by visiting our extensive Help Center, consisting of detailed FAQs (Frequently Asked Questions). To go there, please click here.

You may also contact us by completing the form below. We respond to most inquiries the same business day (usually within one hour). We also make every effort to respond to email inquiries as quickly as possible during weekends and off-hours.

Please note:  In the unlikely event that you do not receive a response to your inquiry within 24 hours, please check your SPAM filter and/or resubmit your inquiry.

*RETURNS:  For return information and requests, please visit our Help Center.

4. Customer Service Awards

• Yahoo! Store 5-Star Top Service Award. In independent customer satisfaction surveys conducted by Yahoo! Shopping, we have achieved the highest possible 5-star rating. The overwhelming majority of our customers have rated us "Excellent" (the highest possible rating), and over 99.9% of them have rated us either "Excellent" or "Very Good," giving us one of the highest customer satisfaction ratings for any online store. As a result, we have been honored with the Yahoo! Shopping Top Service Award.

Merchant Rating Description Excellent / Top Service -- The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in the Merchant Rating System, and customers who have ordered from that store have given it the highest ratings. Very Good Good Fair Poor

• Bizrate.com GOLD Seal. We have been awarded the GOLD Customer Certified Seal by Bizrate.com, the leading independent online merchant rating organization, based upon an overall customer rating of "Outstanding" (the highest possible rating) for customer service.
   
• Shopping.com and Epinions.com Trusted Store. We have achieved the highest customer service ratings with other independent customer service rating organizations, including Shopping.com and Epinions.com.
   
• Don't Just Take Our Word For It. Check out our customers' comments about our service from Bizrate.com and Yahoo! Shopping, two leading independent e-store rating sites.

5. Career Opportunities

If you are interested in working for a fast growing, quality-centric, and socially responsible web-based company in a fun, relaxed, and flexible working environment, please email your resume and salary requirements to Jenny at jenny@basegear.com. Job positions currently available are listed below. As growing company, we periodically have unannounced openings, so please feel free to email us even if nothing is listed below.

12/22/11 - Assistant Manager. We are searching for a reliable, detail-oriented, self-motivated individual to assist us in managing all phases of our company's day-to-day operations, including order fulfillment, purchasing, marketing, website maintenance, customer service, returns and warranty processing, and record-keeping. The ideal candidate MUST:

• have a keen interest in small business operations and systems
• possess strong written and verbal communication skills
• have the ability to appropriately handle customer service and warranty issues, and to maintain supplier relations
• have strong MS Excel skills and a working knowledge of MS Access
• possess a quality-focused mindset with a self-motivated desire to constantly improve logistics and business systems
• have the flexibility to work both alone or within a group, and have the ability to manage and motivate employees

Outdoor-related retail and/or e-commerce experience (e.g., SEO, HTML, web analytics, website design, etc.) is a plus, but not required. Genuine and demonstrated interest in outdoor recreation is also a plus. A college degree is preferred. Please contact us for salary information. We offer a full benefits package, including medical insurance and paid vacation.

12/1/11 - Shipping clerk. We are searching for a quality-focused, detail oriented, and self-motivated individual to assist with general warehouse logistics, including shipping, receiving, stocking, and inventory control. Starting salary is $9-$12 per hour (with a full benefits package) depending on experience and background, with opportunity for advancement. Genuine and demonstrated interest in outdoor recreation is a plus.